Refund policy
At Pure Thorn, we truly value our customers and aim to provide you with the best shopping experience possible.
To ensure transparency and trust, we have a simple and customer-friendly Cancellation, Returns & Refunds Policy outlined below.
1. Cancellation Policy
Orders can be cancelled only before they have been shipped.
Once your order has been dispatched from our facility, it cannot be cancelled or modified.
If we suspect any fraudulent transaction or any order that violates our Terms & Conditions, we reserve the right to cancel such orders without prior notice.
To cancel your order (before shipment):
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Email us at purethornbcb@gmail.com, or
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Call us at +91-7987099071 (Monday to Saturday, 10:00 AM – 6:00 PM)
Refunds for cancelled orders (if prepaid) will be processed within 7–14 business days after the cancellation request is confirmed.
2. Returns, Replacements & Refunds
We take utmost care to deliver your order safely and in perfect condition.
However, if you receive a damaged, defective, or incorrect product, we offer a hassle-free return or replacement policy.
You can request a return or replacement within 5 days of receiving your order, subject to the conditions below.
Refunds or replacements will only be processed if:
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The product is returned in its original packaging, with seals, labels, and barcodes intact.
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The issue is supported with clear images/videos showing the defect or wrong item.
Steps to Request a Return/Replacement:
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Email us at purethornbcb@gmail.com within 5 days of delivery.
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Mention your Order ID, describe the issue, and attach images/videos of the product and invoice (with batch number visible).
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Our logistics partner will arrange a pickup within 5–10 business days (where available).
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Once the returned product is received and verified at our facility, we will initiate your refund or replacement within 7–14 business days.
3. Conditions Where Returns Will Not Be Accepted
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Products returned without original packaging, labels, seals, or freebies.
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Products that have been used, tampered with, or opened.
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Returns requested after 5 days of delivery.
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Free gifts, promotional items, or discounted combos.
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Items damaged due to improper handling or storage after delivery.
4. Refunds
Refunds are applicable in the following cases:
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Order cancelled before shipment.
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Returned products that pass our quality checks.
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Orders that were undelivered due to an incorrect address or customer unavailability.
Refund Timelines:
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Prepaid Orders (UPI, Credit/Debit Card, Net Banking):
Refunds will be processed to the original payment method within 5–7 business days. -
Cash on Delivery (COD) Orders:
Refunds will be made via bank transfer. Customers must share their bank details via email. Processing time: 7–14 business days.
Please note: Refund timelines depend on your bank or payment gateway and may vary slightly.
5. Changes to this Policy
This policy may be updated from time to time without prior notice to ensure compliance and improve customer experience.
The latest version will always be available on our website.
6. Contact Us
For any queries, complaints, or support regarding cancellations, returns, or refunds, please contact us:
📧 purethornbcb@gmail.com
📞 +91-7987099071(Monday to Saturday, 10 AM – 6 PM)
🌐 www.purethorn.com
Pure Thorn is a brand owned and operated by BizcomBharat Marketing Private Limited.
We appreciate your trust and are committed to ensuring your experience with us remains pure, transparent, and satisfying.